Difficult Conversations: How to Discuss What Matters Most, Pre-Owned Paperback 0143118447 9780143118442 Douglas Stone, Bruce Patton, Sheila Heen

This is a Pre-Owned book. All our books are in Good or better condition.

• Format: Paperback
• Author: Douglas Stone, Bruce Patton, Sheila Heen
• ISBN10: 0143118447
• ISBN13: 9780143118442

The 10th-anniversary edition of the ‘New York Times’ business bestseller-now updated with ‘Answers to Ten Questions People Ask’ We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you ‘Getting to Yes, Difficult Conversations’ provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving

This is a Pre-Owned book. All our books are in Good or better condition.

The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving